We are committed to protecting your privacy which is why we will delete all the files stored on your laptop as soon as it arrives at our facility. However, we strongly recommend that you personally delete all the files on your laptop by following the instructions below:
1. Back up your personal data (emails, images, videos, documents) and passwords saved on your laptop.
2. Wipe your drive clean by using a drive-erasing tool or by re-installing your Operating System (OS) to restore it to factory settings.
Do you have a BIOS password?
A BIOS password provides an added layer of security to your laptop. However, it will also prevent our technicians from inspecting the mechanical function of your device. In order to have a quick transaction and prompt payment, we strongly recommend that you remove this feature. If you want us to disable it for you, all you need to do is write your BIOS password on the packing slip that comes with the laptop that you will be sending us.
For Cell Phones and Smartphones
1. Back up your files (contacts, photos, passwords, videos, etc.).
2. Perform a “hard reset” or “factory reset” to wipe all your data.
3. Remove your SIM Card and tell your service provider whether you intend to continue using it or whether you will get rid of it.
4. Check whether the Electronic Serial Number (ESN) of your device is clear.
1. Back up your personal data (contacts, photos, passwords, videos, emails, etc.).
2. Delete all your data by performing a “hard reset” or “factory reset.”
3. Remove the SIM card and get in touch with your carrier to inform them that you want to continue using the card or that you want to get rid of your SIM card.
Does your cell phone, smartphone, or tablet have a password?
In order for us to evaluate and pay for your device quickly, we need all passwords removed from your device. If you want us to remove your password on your behalf, please write it on the packing slip and send it with your device.